SHIPPING POLICY

 

 

 

 

 

 

 

 

 

Cinch Housewares ships all domestic and international orders via USPS Priority*. Tracking numbers are provided by email at the time of shipment.

The customer assumes responsibility for any additional charges on rejected packages. Cinch Housewares is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.

We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Cinch Housewares will not be held responsible for any lost or stolen packages once they have reached customs.

SHIPPING RATES

Shipping within the US:
    - $10 shipping fee per item

Shipping to Canada:
    - $20 shipping fee per item

Shipping to rest of world:
    - $35 shipping fee per item


RETURNS & Replacements

 

Cinch Housewares will gladly replace any items that are damaged or defective.*  At this time, we are unable to offer refunds or exchanges for other items.  You must contact us about any returns within 14 days of receipt of your item.  Returned items must be in new and unused condition with the original packaging enclosed. The customer assumes both the return shipping cost to Cinch Housewares and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.

How to make a Return and Replacement:

Please contact us to request a Return Authorization via email contact@cinch-shop.com. All returns must be approved beforehand. Once we have approved your return, we will send you further instructions. Please do no ship items back to us without a Return Authorization. **

After we receive your returned item, your replacement will be sent to you.  You will receive an email to confirm shipping.

 

Please note:  *Products made out of natural wood contain different grain and knot patterns.  These are not to be considered "defects."  **Cinch Housewares cannot assume responsibility for reimbursement or compensation for return packages lost in transit without proof of shipment.


TERMS & CONDITIONS

All site content is copyright Cinch Housewares LLC. and may not be reproduced in any manner without the express written consent of Cinch Housewares LLC. For concerns, please contact us at: contact@cinch-shop.com

 


PRIVACY

Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. If there are any questions you have that aren't covered here, please email us contact@cinch-shop.com and we’ll reply to your inquiry as soon as possible.


Q&A

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We hand-make our products here in Portland, Oregon. Due to the nature of our work, we may require a 7-10 business day production time before we can ship your order. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

HOW DO I KNOW IF MY ORDER HAS SHIPPED?

When we ship your order, we will send you a confirmation email with a tracking number.  Tracking numbers may take up to 24 hours to update.

WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?

If you need to change your order or your shipping information, please email us immediately at contact@cinch-shop.com so we can update your order.  We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.

MY TRACKING NUMBER TELLS ME MY PACKAGE HAS ALREADY BEEN DELIVERED – WHAT’S GOING ON?

The USPS reuses tracking numbers.  Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered.  Don’t worry, this is just outdated information from the last time that number was used.  Your correct information should display after 24 hours.  Feel free to contact us at contact@cinch-shop.com if the issue doesn't resolve after 36 hours or more.

HOW DO I SEND MY ITEM IN FOR A RETURN OR EXCHANGE?

Please refer to the "Returns & Replacements" section above.  

WHO DO I CONTACT ABOUT CARRYING CINCH HOUSEWARES PRODUCTS IN MY STORE?

If you are interested in becoming a Cinch Housewares stockist, please drop us a line at contact@cinch-shop.com for more information.